Friends of The Mill

We know how to look after our friends

We have an exciting members club, Friends of The Mill, and we’d love to invite you to be a part of it!

Along with the knowledge that you’re helping The Mill continue to be an artistic powerhouse for generations to come,
for an annual fee of £135 (inc. VAT), as a Friend of The Mill you will receive all these fantastic benefits:

  • 10% Discount

    off all tickets*, merchandise from our online gift shop** and any drinks you buy in our bar and restaurant

  • Priority Booking

    for all new shows. Book the dates and seats to suit you before they go on general sale

  • Backstage Tour

    An exclusive 'walk and talk' tour with one of our experienced members of staff

  • Your Name

    featured on our website

  • Exclusive Offers

    and promotions available only to members, including a chance to win two free tickets to each of our fabulous shows

  • VIP Invitations

    to attend an annual Season Launch party

*Discount applies to a maximum of 4 tickets per show **Coming soon ***Optional

How To Join

To become a friend of the mill or for more information,
please call the box office on:

(0118) 969 8000

Friends of The Mill Events

Previous Events

Friends of The Mill Season Launch Party

Friday 21st April 2017

Managing Director, Sally Hughes, was excited to announce a new season of shows in our Waterwheel Bar on Friday 21st April 2017. VIP guests included theatre legends Brian Blessed, Ray Cooney and the President of our Friends club, Simon Williams. Live music was provided by Toby Cruse of Manhattan Music and complimentary champagne and canapés were enjoyed by all.

Click here for more about this event

Friends of The Mill Launch Party

Friday 9th September 2016

We were delighted to host our Friends Of The Mill launch party on Friday 9th September. The sparkling event was held in our Waterwheel Bar where Managing Director, Sally Hughes, anounced our upcoming season amongst friends, celebrities and some familiar Mill faces. Guests enjoyed canapes and a champagne reception and a wonderful speech was made by the President of our Friends club, Simon Williams.

Click here for more about this event

Friends Of The Mill Launch Party

Friday 9th September 2016

On Friday 9th September, we were delighted to officially launch our 'Friends Of The Mill' members club with a sparkling launch party. Hosted in the beautiful Waterwheel Bar and outside on our stunning riverside terrace, 'Friends of The Mill' enjoyed canapes and a champagne reception, as they mingled with guests including cast members from Blithe Spirit and the lovely Debbie McGee.

Managing Director Sally Hughes was excited to announce our upcoming season of plays for 2017, including the nail-biting thriller Peter James' DEAD SIMPLE, Alan Ayckboum's IMPROBABLE FICTION and DON'T DRESS FOR DINNER, the hilarious follow-up to Marc Camoletti's BOEING BOEING. To round off the event, a wonderful speech was made by the President of our Friends club,. Simon Williams.

Wish you had been at this fantastic event? You can attend our next party by joining our exclusive members' club. You will enjoy a number of fantastic benefits including 10% discount on all tickets and drinks and priority booking for all shows. Call the Box Office on (0118) 969 8000 to join today!

Stars of Blithe Spirit, Michael Cochrane, Finty Williams, Elizabeth Power, Belinda Carroll, Darrell Brockis, Janine Leigh and director Tam Williams

The Mill's Managing Director Sally Hughes with actor Peter Egan, Debbie McGee and President of the Friends Of The Mill club, Simon Williams

Our wonderful Friends of The Mill raise a toast to the official launch of our member's club

Friends Of The Mill Season Launch Party

Friday 21st April 2017

Friday 21st April 2017 saw our Annual Season Launch Party in the Waterwheel Bar. Friends of The Mill enjoyed a champagne and canapé reception and spoke to stars such as Brian Blessed, Ray Cooney, Simon Williams and more.

We were also joined by the casts of Improbable Fiction and Don’t Dress For Dinner, who kindly popped over with director Ron Aldridge on a break from their rehearsals.

Speeches were made by Managing Director Sally Hughes – who announced our forthcoming season – and President of our Friends club, Simon Williams.

Wish you had been at this fantastic event? You can attend our next party by joining our exclusive members’ club. You will enjoy a number of fantastic benefits including 10% discount on all tickets and drinks and priority booking for all shows. Call the Box Office on (0118) 969 8000 to join today!

Our Don’t Dress For Dinner cast popped across to the party on a break from rehearsals. Rikki Lawton, Nick Waring, Amber Edlin, Carla Freeman, Finty Williams and Stephen Oswald are pictured here with director Ron Aldridge

Several of our amazing Friends of The Mill raised a glass to our new season on the Waterwheel Bar terrace

The one and only Brian Blessed pictured with Melaine Gutteridge. Famous for her role as PC Emma Keane in The Bill, Brian was delighted to cast Melanie as Clarissa in his production of Agatha Christie’s Spider’s Web

Legendary playwright Ray Cooney pictured here with his lovely wife, Linda Cooney

Meet Our Friends

Individuals

Mike Hawkins
Ken Archer
Anthony Harding
Neil McAdam
Lindsay Mitchell
Len Roberts
Ann Roberts
Peter Wakefield
Bonnie Ward
David Titchener
Irene Hudd
J Cruse
Pamela J Chilvers
Penny Cole
Des Moran
Jilly Adams
Jane Gascoigne
B Dixon
Trudy Shearing
Lorraine Walters

Doug Smith
W.J. Jones
L Pearson Bishop
Stella Richards
Tim Green
Eddie Gray
Jennifer Giannitto
Derek Bell
Irene Bell
Ian Runnalls
Lesley Runnalls
David Williams
Mr Philip Young
Mr K Antell
Gary McRae
Robert Eldridge
Martin and Alison Gray
Mr N. Satyendra
Heather Laird
Shirley Oliver

Clive Nunn
Mrs Linda Keohane
Mrs J Northey
Richard Kochman
Joanne Thompson
Mr J Kleis
Gary McRae
Paul Etherington
Brian Haggis
Sue Phillips
Catherine Hockley
Pamela Sander
Mark Green
Mark Taylor
Kenneth Simpson
Gordon Boyd
Mrs P Zunzig
Liz and Dave Lawrence
Laurie Cook
Katherine Smith

Thank You and Welcome

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Opening Times

FOR NON-THEATRE GOERS

TUESDAY TO FRIDAY: 11am - 5pm
WEEKENDS: 11:30am - 5pm

FOR THEATRE-GOERS

MATINEE PERFORMANCES: 11:30am - 2pm
EVENING PERFORMANCES: 6pm - 11pm

Terms and Conditions

Conditions of Sale

ONCE PURCHASED THE TICKET MAY NOT BE EXCHANGED NOR MONEY REFUNDED (EXCEPT AS IN RESALES BELOW)

The management reserves the right, in combination with any other statements or directives which may be shown on the ticket or as displayed on the premises to:-

  1. refuse admission of the ticket holder to the premises
  2. refuse entry of and use on the premises of any camera or any from of audio or visual recording equipment
  3. request the ticket holder to leave the premises and to take any appropriate measures to enforce such a request
  4. delay entry of latecomers until a suitable break or interval in the performance/event
  5. make any changes whatsoever in the performance/event owing to any unforeseen or unavoidable cause
  6. cancel or abandon the performance/event for reasons beyond its control without notice and without being liable to pay any person any compensation or damage whatsoever other than at the Management's discretion, a possible percentage or maximum refund to the ticket holder of the value of the ticket.

Resales

In common with general theatre practice, tickets for the theatre cannot be exchanged or money refunded. If patrons find that they are unable to use their tickets, the Box Office will endeavour to resell on the understanding that the sale of the theatre's own available seats must take priority. A fee of 10% will be charged for successful resale.

The Mill at Sonning Theatre Ltd
Sonning Eye
Reading RG4 6TY
(0118) 969 8000

admin@millatsonning.com

Registered in England No. 1367251 

THE MILL AT SONNING PRIVACY POLICY

We are committed to protecting your personal information and to bring transparent about the information we hold about you. Using personal information allows us to develop a better understanding of our patrons.

What personal information we collect from you

The Mill at Sonning Theatre may us the personal information that you provide to keep you informed about our artistic programme, opportunities to take part in and way to support the theatre. We will store your personal information securely and use it in accordance with the General Data Protection Regulation (GDPR) 2018 and the Privacy and Electronic Communication Regulation (PECR) 2012

Information collected from you

We aim to be clear when we collect your personal information and to use it in ways that you would reasonably expect us to do so. We will collect your personal information including for example, your name, address, telephone number and email address when you:

  • Book for a show or an event
  • Make a donation though the box office, online, in person at the box office
  • Become a friend of The Mill at Sonning theatre ltd
  • Join our mailing list
  • Make changes to how we contact you

Information about your interaction with us

We keep a record of your booking history and, if relevant, your donation history. When you visit our website or book an event, we collect information about your interaction with us. When we send you a mailing by post or email we store a record of this and for email communication, we keep a record of what emails you have opened, and which links you have clicked.

We also use information from online sources including:

  • Social media including Facebook Instagram; for targeted advertising.
  • Google Analytics; to understand how you use our website
  • Mailjet; is used to send you email communications.

Whether you need to provide personal information

You are not legally obliged to provide The Mill at Sonning with your personal information. However, if we do not have this information it may affect our ability to provide the service or contract requested. For example, if we do not have your contact details, we may not be able to inform you if the performance is cancelled.

How we use your personal information

Most commonly, we will use your personal information in the following circumstances:

  • Where we need to perform the contract that we are about to enter or have entered into with you.
  • Where we have your consent before using your personal information it that specific situation. Generally, we do not rely on con consent as a legal basis for processing your personal information, but where consent has been given, you have the right to withdraw it at any time by contacting us by telephone, email or post.

For the performance of a contract

When you make a purchase, you are entering into a contract with The Mill at Sonning Theatre. To fulfil this contract, we will collect, process and securely store your personal information to complete your booking. We will use this to keep you informed about essential information related to your transaction. This might include notification of change to the programmed events or issues processing payment.

Consent

There will be circumstances when we will ask for your consent before using your personal information. We will obtain your consent before:

  • Sending marketing communications by email relating to shows, events and offers, bookings, and ways to support The Mill at Sonning Theatre.
  • Sending marketing communications relating to shows, events and offers, bookings and ways to support The Mill at Sonning Theatre.

In Circumstances where we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your concent. If you withdraw your consent, we may not be able to provide certain products or services to you. We advise you if this is the case at the you withdraw your consent.

Legal obligations

We may be required to disclose personal information to comply with the law or to enforce our legal right.

Friends of The Mill at Sonning

If you support the theatre as a Friend of The Mill at Sonning we will contact you to fulfil the terms of your membership. You will receive information about upcoming shows eligible for priority booking, as well as receiving the regular season programme.

How we keep your personal information safe

Our procedures and the technology we use have appropriate safe guards in place to keep information as secure as possible.

Access to customer information is strictly controlled. The system can only be accessed by The Mill at Sonning staff who need it to do their job and deal with the customers needs. All staff required to adhere to current data protection legislations in line with The Mill at Sonning’s data protection policy and are subject to a duty of confidentiality.

If you use your credit or debit card to purchase from us or to make a donation, we will ensure that this is carried out securely and in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). We optionally allow you to store your card details for use in a future transaction. This is carried out in compliance with PCI-DSS and in a way where none of our staff members are able to see your full card number. We never store your 3 or 4 digit security code. Our Finance data is secured via a managed hosting service delivered by Advanced. All Managed Hosting services are delivered exclusively from Data Centre facilities in England. Customer data is not transferred or stored outside of these facilities. Advanced’s internal networks are segregated to restrict access to areas of the networks that contain sensitive data, with RBAC (Role Based Access Control) further restricting access to specific individuals within certain roles. Advanced deploys market leading next generation firewall appliances to protect the Private Cloud environment from malicious attack. Network devices are managed within a secure management network and servers are secured by firewalls. In both instances SSL/TLS secure encryption protocols are used.

We will not transfer, process or store your personal information anywhere that is outside of the European Economic Area, unless we have a contractual agreement in place that is of an equivalent standard to GDPR. We occasionally employ other organisations to help fulfil our activities and agreed communication with you. For example, we work with a mailing company to send out our season brochure. When we do this, we will only give authority for the personal information to be used for the purpose it has been provided for. We will ensure that any third parties have safeguards in place to keep your personal information secure.

How long we keep your personal information

We store personal information for as long as it is necessary to fulfil the purposes we collected it for, including for the purposes of legal, accounting, reporting or booking requirements. We store your personal information so that any subsequent purchases or bookings can be linked back to the record that we hold for you on our system. We retain personal information based on the nature, sensitivity and purpose the personal information was collected for. Any objections you make to how we use your personal information will be stored against your record on our system so that we can comply with your requests.

Your rights to your personal information

You have the right to:

  • Request a copy of personal information held about you
  • Request that inaccuracies to be corrected
  • Request us to stop using your personal information
  • Withdraw consent

There is no fee for you to exercise any of these rights.

If you choose to exercise any of these rights, we may need to request certain information from you to help us confirm your identity. This is a security measure to ensure that personal information is not shared with anyone without the right to receive it. We aim to carry out all requests within one month. Occasionally it may take us longer than a month if your request is particularly complex. In this case, we will notify you.

Updating your personal information

To change any of the information we hold about you or to make changes to the way we contact you. Please email mail@millatsonning.com or by post to:

The Mill at Sonning Theatre Ltd
Sonning Eye
Reading
RG4 6TY

Privacy policy effective from 8th June 2018

Cookies & Internet Advertising

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

To read our Privacy Policy, click here